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Returns & Refund

At Qaxizu we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or products issue, or you’re feeling frustrated, then please send us an email and our team will assist you right away.

Please fill in your address in all details, otherwise the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble.


If you are canceling your order which has not yet to be shipped out, please kindly contact us via contact us at In order to resolve the issue as quickly as possible, please include your order number. Thanks!. For the fastest resolution, please include your order number. Thanks!


We would accept returns if you notify us via email at We will accept returns if you notify us via email at

Make sure to contact us within 14 days after your package has been delivered (according to the tracking information provided).

To be eligible for a return, your item must be in the same condition that it was in when you received it.

It must also be in the original packaging.

The following information is needed to process your request:

  • Your order number(order number should start with "STD")(order number should begin with “STD”)
  • The name and email address used to place the order
  • Reasons for return


If you feel the product that you’ve purchased does not show the requirements that you initially had in mind, then you do have the option to request a refund.

Here are the circumstances in which refunds will be granted:

  • If the product you’ve purchased is completely non-functional.
  • If you did not receive your product within 60 business days after the date that your order has been placed.

Please Note:

  • Refund will go back to your account in 3-5 business days.
  • You will be responsible for paying for your own shipping costs for returning item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

You cannot ask for a refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, not being at home for delivery, not picking up the packages as requested)
  • Your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not cleared by your country customs, delayed by a natural disaster, showed "delivered" in the tracking system, shipped in your mailbox but was lost)

More questions related, please contact us via email at


Please contact our Customer service at email to get the return address.